Software-Us.com strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Software-Us.com will refund the full amount, minus the cost of shipping on new, unopened items.
Software-Us.com will pay the return shipping for the incorrect or defective item in the event of a Software-Us.com shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Software-Us.com will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. All subscriptions require a 30 day notice of cancellation.
*Electronic delivery – Software-Us.com will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Software-Us.com will refund the purchase price of the product to the original method of payment.
- Retail Licenses – Software-Us.com may charge a 15% restocking fee on retail orders that have been fulfilled.
- Microsoft Office 365 – Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 365 purchases. Requires a 30 day notice of cancellation.